FAQs

1. What materials are used in your jewellery?

• We use high-quality materials such as stainless steel and gold-plating, to ensure durability and style.

2. Are your products hypoallergenic?

• Yes, our jewellery is crafted with hypoallergenic materials to minimize the risk of irritation.

3. How should I care for my jewellery?

• Follow our Jewellery Care Guide here for tips on cleaning, storage, and maintenance to keep your pieces looking their best.

4. Can I modify or cancel my order after placing it?

• Unfortunately, we are unable to modify or cancel orders once they have been placed. Please double-check your order before confirming.

5. What is your return policy?

• Refer to our Return Policy for information on returns, exchanges, and refunds.

6. How can I track my order?

• Once your order is shipped, you will receive a tracking number via email. Use this number to track your package on our website or through the carrier's site.

7. How can I contact customer support? 

• For any questions or concerns, please reach out to our customer support at auraboutique.j@gmail.com or through our Contact Us page.